T-Mobile – Please Port My Phone

After many calls, emails, and letters, I think I understand why T-Mobile won’t agree to port my phone number, even though Congress says it shall and the small phone company who has the number can’t refuse and doesn’t have an exemption.

Problem: I live in a remote section of southern Utah where cell service is all roaming and T-Mobile does not have a porting agreement with the local carrier. Why? Because we are not in their service area. Okay, but you provide me and others in town with cell service. In fact, it’s the most reliable of all the carriers.

Solution: I need T-Mobile to initiate a porting agreement with South Central Communications in Escalante, Utah.

Background: South Central Communications used to provide cell service but shut down their system and sold their tower in 2012. This co-op based company is “locally owned and operated” but forgot what local meant when they shut off the tower.

When they quit providing cell service they told us they “sold that portion of the company to Verizon”, then it was they recommended you transfer your cell service to Verizon. However, Verizon could not provide the same level of service because they wouldn’t buy the tower and couldn’t provide the service. After they got us roped into expensive agreements you could not rely on having phone service, including our Ambulance/EMT providers.

I filed an FCC complaint requesting Verizon let us out of our contracts without buyouts and we’d find another way to solve our phone needs. They argued with us until I finally asked the man from corporate to log on to their own website and click on the page that allows potential customers to get service and put in our zip code of 84726. What did it tell you? Sorry, we don’t provide service in your area. No duh, nor does anyone else, because of the tower issue, we’re all on roaming. We understand that, so a large number of us went back to landlines.

We’ve closed our brick and mortar retail operation and gone mobile but I can’t take my phone with me. T-Mobile will not port my business phone from South Central because there is no agreement. The suggested resolution from South Central Staff – get a number with Verizon and port it there and then port it to T-Mobile. Sorry, that still won’t solve the problem.

South Central Dir of Sales and Service told me it is not in their best interest to port numbers and won’t without an agreement but it’s T-Mobile’s responsibility to initiate an agreement. The staff in the Number Transfer Center at T-Mobile slipped and told me I’m not in their service area so they don’t have an agreement, but South Central must release the line.